Privacy Policy
What personal information this website collects, what we do with it, who else receives it and how to reach us about it.
Last updated 11 November 2026
Who we are
Emergence Digital Pty Ltd (ABN 28 197 110 729) is a marketing agency based in Melbourne, Australia. In this policy, “we”, “us” and “our” mean Emergence Digital, and “the site” means emergencedigital.com.au.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy covers the site. If we work together, your contract may say more about how we handle information for that work.
What we collect
What you give us
When you send one of our forms or book a call, we collect:
- your first name and email address (always), and your last name, phone number and company if you give them
- your message, and your answers to any other questions on the form
- the time you book, and anything you add in the booking calendar
We also keep what you tell us when you email, call or meet with us. You can browse the site without telling us who you are, but we need at least your name and email address to reply to an enquiry.
How you found us
The first time you visit, the site saves a small file in your browser (the ed_attribution cookie) recording how you arrived: any campaign tags in the link, an ad click ID from Google or Meta, the site that referred you and the first page you landed on. If you later send a form, these details go with it, along with the page you sent it from.
How you use the site
Google Analytics and the Meta Pixel record the pages you visit, your device and browser, your IP address or approximate location, and actions such as sending a form or booking a call. Our host keeps technical logs of each visit. The Cookies and tracking section below has the details.
We don't ask for sensitive information, such as health details or political views. Please don't include it in a message.
How we use it
We use personal information to:
- reply to your enquiry, and arrange and hold any call you book
- follow up by email, phone or text message about what you asked us
- work out which of our marketing brings people to the site, and improve the site
- measure our ads on Facebook and Instagram, and show them to people more likely to be interested
- send you occasional emails and messages about our services and events, which you can unsubscribe from at any time
Every marketing email or message we send tells you how to unsubscribe. We don't sell personal information.
Information stored overseas
Most of the providers above are based outside Australia, so your information is likely to be stored or processed overseas, mainly in the United States. Each provider's privacy policy, linked above, explains how it protects that information.
Keeping it safe, and for how long
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. The site is served over an encrypted connection, and access to enquiries in our CRM is limited to the people who need it.
If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the law requires.
We keep enquiries, contact details and client records for 5 years after our last contact with you, unless the law requires us to keep them longer, then delete them or remove what identifies you. Google Analytics keeps detailed visit data for 14 months at most, and Meta keeps what it receives under its own policy.
Seeing and correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it. Email contact@emergencedigital.com.au. We'll confirm who you are before we share anything and reply within 30 days. There's no charge to ask.
If we can't give you access or make a correction, we'll explain why in writing and tell you how to complain. You can also ask us to delete your details, and we will unless the law requires us to keep them.
Complaints
If you think we've mishandled your personal information, email us at contact@emergencedigital.com.au with what happened. We'll look into it and reply within 30 days.
If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We'll update this policy when what the site collects or who we share it with changes. The date at the top shows when it last changed.
Contact us
For anything about your privacy or this policy:
Emergence Digital Pty LtdSuite 4, 184 Main Street
Lilydale, VIC Australia
contact@emergencedigital.com.au
Or use our contact form.